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ResourceMFG | Manufacturing Workforce Specialists

Job Information


We are looking for a high energy, multi-tasker customer-oriented service representative that has experience working in a fast-paced manufacturing environment. This customer service representative (CSR) will act as a liaison, provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. This CSR will also work closely with the Production Scheduler to determine new ship dates for Customers.Problem-solving comes naturally to this customer care specialists. They are confident at troubleshooting and investigate if they don’t have enough information to resolve customer complaints. The target is to ensure excellent service standards,respond efficiently to customer inquiries and maintain high customer satisfaction.

  • Manage large amounts of incoming calls
  • Generate sales leads
  • Work closely with the Production Scheduler to determine new ship dates for customers
  • Identify and assess customers' needs to achieve satisfaction
  • Build sustainable relationships and trust with customer accounts through open and interactive communication
  • Provide accurate, valid and complete information by using the right methods or tools.
  • Meet personal/ customer service team sales targets and call handling quotas.
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to endure resolution
  • Keep records of customer interactions, process customer accounts and file documents
  • Follow communication procedures, guidelines and policies
  • Take the extra mile to engage with the customers
  • Frequently walking and communicating with the warehouse
  • Updating data from ERP system



Job Requirements

  • Proven customer support experience or experience as a client service representative
  • Track record of over-achieving quota
  • Strong phone etiquette
  • Familiarity with CRM systems and practices
  • Customer orientation and ability to adapt/respond to different types of characters
  • Excellent communication and presentation skills
  • Ability to multitask, prioritize, and manage time effectively
  • Proficient in excel and creating spread sheets
  • Ability to learn our products and components
  • Understand lead times in order to create new ship dates
  • High energy and multitasker is a must
  • Enjoys working in a fast paced manufacturing environment
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