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ResourceMFG | Manufacturing Workforce Specialists

Job Information

Description

• Lead a team of Experience Center staff

• Coordinate contractor services

• Manage staff schedules, job duties, supply ordering, inventory, customer satisfaction and personnel issues

• Train all staff on multiple jobs, including front desk operations and driving a tour cart

• Support KPI development and reporting for executive review

• Manage tour requests and events

• Direct large projects and operational or space improvements

• Serve as a brand ambassador and engage with manufacturing enthusiasts

• Manage guest reservation system, welcome and check-in

• Interface with guests of all ages from around the world

• Work with all levels within the organization including VIP guests 

Job Requirements

• M-F 8AM – 4:30PM

• Ability to work flexible work hours, which may include weekends

• Manager or Supervisory experience

• Experience in project management, customer service or hospitality preferred

• High school diploma/GED; some college preferred or related work experience

• Great interpersonal skills with excellent verbal and written communication skills

• Proficiency in Word, PPT, and Excel

• Self-starter and an independent worker who is team oriented and results driven

• Confident speaking to small and large groups • Leads by example with a can-do attitude, positive outlook, and ‘respect for people’

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