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ResourceMFG | Manufacturing Workforce Specialists

Job Information


Remedy is looking for a RMA Supervisor at a technology manufacturing company in South Jacksonville!


Pay: $20 (+) depending on experience 

Shift: Monday - Friday 9am - 6pm 



The RMA Supervisor is responsible for overall handling of units returned for repair as well as maintaining positive relations with customers utilizing the RMA service (return merchandise authorization).



  • Weekly Pay
  • Temp to Hire Opportunity
  • Free Online Courses with Penn Foster
  • Medical, Dental, & Vision (provided while working as a Remedy employee until you get permanent!)


INTERESTED! APPLY TODAY for immediate consideration! Call 904.399.4171 to schedule your interview! If you have already interviewed with our South Remedy office text us directly at 904.399.4171 with the position title along with your first and last name!

Job Requirements

  • Process, prioritize and monitor all RMAs throughout the return and repair process. 
  • Oversee RMA Inventory and Receiving and Shipping as well as all RMA personnel. 
  • Track and report on RMA Employee yearly KPIs, goals, and development.
  • Implement continuous improvement methodology on processes, systems and personnel.
  • Generate reports for daily, weekly, monthly, quarterly, and/or yearly KPIs to show effectiveness of RMA department. 
  • Manage RMA staff including hiring, training, coaching, rewarding/disciplinary action where required.
  • Ensure RMAs are correctly entered into the company inventory.
  • Communicate with customers regarding RMA status, shipping information and billing. 
  • Look up RMA locations on the computer system. 
  • Inspect returned merchandise, checking for quality and condition of product to determine warranty status.
  • Ensure customer satisfaction through handling of RMAs. 
  • Assists with creating, maintaining and managing a database of all product repairs and RMA system.
  • Assists with creating, maintaining and managing the RMA system including processes, procedures, and policies.
  • Adhere to and comply with corporate standards and procedures in handling RMAs. 
  • Input clear customer account notes in internal computer systems, communicating return reasons, customer feedback and instructions to ensure accurate processing. 
  • Process customer invoices for out of warranty from completed RMAs. 
  • Maintain a safe and organized work environment at all times. 
  • Process, categorize, and answer customer emails and telephone calls, providing high quality service. 
  • Communicate status and schedule to customers. 
  • Other tasks as required to meet team goals.
Apply Now