We are looking for a Service Administrator Chatsworth CA
BRIEF DESCRIPTION
Under the direction of the Service Supervisor the Service Administrator is responsible for ensuring Customer Service responsiveness for all Service-related orders and maintaining our Turn-Around Time frame & Reliability.
PRIMARY RESPONSIBILITIES
• Provides an exceptional level of customer service in line with company's core values.
• Routes customer return merchandise authorization (RMA) issues to Engineering and or Sales for technical support as needed.
• Quoting customers and answering phone inquiries.
• Ensures customers are kept up to date with their Job repair status at appropriate intervals.
• Follow up on customer orders and past due orders.
•Maintains customer complaint log.
• Documents and issues the correct Traveler for models received daily, assuring the correct type of Service needed is identified.
• Expedites daily RMA Shipping Agenda.
• Processing all items for Receiving.
• Ensures that quality inspection is completed in a timely manner.
• Processes scrapped units.
• Ensures the RMA’s are taken to shipping throughout the day.
KNOWLEDGE AND SKILL REQUIREMENTS
• Experienced in Administrative or Logistics based roles.
• Technical background, identifying & resolving problems in an expeditious manner.
• Excellent communication skills both verbal and written.
• Customer service focused.
• Excellent organizational skills and detail oriented.
• Ability to work effectively within a team.
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