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ResourceMFG | Manufacturing Workforce Specialists

Job Information

Description

We are looking for a Service Administrator Chatsworth CA

 

BRIEF DESCRIPTION

Under the direction of the Service Supervisor the Service Administrator is responsible for ensuring Customer Service responsiveness for all Service-related orders and maintaining our Turn-Around Time frame & Reliability.

PRIMARY RESPONSIBILITIES

• Provides an exceptional level of customer service in line with company's core values.

• Routes customer return merchandise authorization (RMA) issues to Engineering and or Sales for technical support as needed.

• Quoting customers and answering phone inquiries.

• Ensures customers are kept up to date with their Job repair status at appropriate intervals.

• Follow up on customer orders and past due orders.

•Maintains customer complaint log.

• Documents and issues the correct Traveler for models received daily, assuring the correct type of Service needed is identified.

• Expedites daily RMA Shipping Agenda.

• Processing all items for Receiving.

• Ensures that quality inspection is completed in a timely manner.

• Processes scrapped units.

• Ensures the RMA’s are taken to shipping throughout the day. 

Job Requirements

 KNOWLEDGE AND SKILL REQUIREMENTS

• Experienced in Administrative or Logistics based roles.

• Technical background, identifying & resolving problems in an expeditious manner.

• Excellent communication skills both verbal and written.

• Customer service focused.

• Excellent organizational skills and detail oriented.

• Ability to work effectively within a team.

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