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ResourceMFG | Manufacturing Workforce Specialists

Job Information

Description

Job Title: Customer Service Rep

Shift: 1st Shift 8am-5pm Mon-Fri

Pay Rate: $20 an hour

Job Description:

  • Assist customers and business partners via telephone and email 
  • Handle customer complaints in a calm, professional manner 
  • Diagnose, assess and resolve problems or issues 
  • Monitor progress of delivery routes 
  • Scan haul-away pods and verify stamps
  • Process changes or cancellations to delivery orders

Job Requirements

  • 1 year of experience in a customer service role within a call center, answering and responding to customers, resolving problems and issues.
  • Experience with Microsoft Office (Word, Excel, & Outlook) 
  • High school diploma or equivalent
  • Experience with Microsoft Office and other business-related applications 
  • Experience in a call center environment
  • Bilingual English/Spanish 
  • Strong customer service skills with the drive to resolve issues 
  • Excellent organizational skills 
  • The ability to thrive under pressure while delivering solutions that exceed customer expectations

 

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