Job Posting

Job Information

Description

Job Requirements

• Run and review customer aging on a weekly basis and address delinquencies
• Outbound calls to accounts with past due balances to determine reason for nonpayment
• Maintain detailed account notes and follow up information regarding collection calls and status
• Make suggestions to improve processes that allow customers to pay invoices within terms
• Respond to phone, email, and fax requests from customers for invoice copies, statement copies, proof of deliveries, and other necessary information to allow customers to make payments
• Input customer credit card payments/refunds into the system
• Resolve customer short payments by determining if credits or repayments are required
• Work with appropriate departments to resolve invoice discrepancies related to pricing, tax, or shipping, or duplicate billings 
• Identify unapplied cash payments and submit requests to match up payments and invoices accurately 
• Request tax exemption certificates and ensure accounts maintain current exemption status 
• Assist in managing shared mailbox with incoming customer requests
• Recognize when accounts should be escalated for non-payment and take appropriate action to resolve balances
• Effectively communicate with Sales Reps when they need to be informed about account status or involved in resolving non-payment issues
• Prior Accounting experience or equivalent combination of education and experience
• Ability to work effectively with all levels of internal and external associates/customers/colleagues
• Ability to develop and maintain collaborative relationships with all levels within the organization
• Ability to follow through on issues, make informed decisions that comply with policies and procedures, complete tasks and problem-solve
• Ability to manage multiple priorities.