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ResourceMFG | Manufacturing Workforce Specialists

Job Information


Perform in-process and final inspection of insulated glass units, windows, and doors in accordance with established procedures. • Collect, prepare, and analyze data for corrective action and process improvement. • Reports problems and issues to supervisor and production management. • Reviews reject and defect trends with production supervisors. • Perform process audits of equipment setup and conditions to ensure process controls are observed. • Calculates quality scores from inspection and audit results for use in dashboard. • Helps drive a positive customer experience by building relationships, exhibiting empathy, and providing solutions to their needs. · Provides optimum customer service and support regarding warranty issues on Premium Windows products via telephone or email. · Process and reviews services requests in a timely manner. Provides order and escalation support by answering customer calls, scheduling services, requesting remakes, addressing problems and concerns. · Schedules service technicians within the geographic region to perform warranty repairs. · Communicates professionally with Premium Window’s external and internal customers regarding product and business issues. · Supports the process by working extensively with Inside/Outside Sales, Production leadership, Shipping personnel and Service technicians. · Adheres to all facets of safety policies and procedures. Requirements / Qualifications: • Two plus years of related experience in manufacturing in a quality role preferably or building materials • Minimum High School Diploma or Equivalent • Previous windows, doors or construction background preferred • Basic understanding of the DMAIC process and common tools desired • QC process skills • Excellent interpersonal skills with strong verbal and written communications • Excellent customer service is a must • Must be detailed oriented, attentive, and organized • Professional demeanor and impeccable phone mannerism • Willingness to learn and self-start

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