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ResourceMFG | Manufacturing Workforce Specialists

Job Information




First of three levels of customer care / technical sales administration work. Under general direction manage all aspects of customer’s orders. Processes orders for standard product ordered under standard supply requirements. Receives questions from customers and follows established procedures to provide answers or refer calls/communications to appropriate staff. Typical questions are focused on order status, abilities to expedite, changes to orders or general requests for information or documentation pertaining to an order. Receive, review, and process customer purchase order information to verify that the information provided is complete and correct to ensure final (booked) order details are accurate and in conformance with customer needs and factory capability.

? Expedite orders with the Scheduling group when the customer’s ‘must have by’ date is inside prospectus lead time. Communicate promise date abilities back to customer.

? Process and coordinate change orders using the order management guidelines.

? Review reports (i.e. Hold report) and resolve order related issues as appropriate.

? Screen for Export Compliance Regulations and ensure conformance prior to accepting/booking the order.

? Maintain required documentation to ensure compliance with ISO Quality Records and Emerson record retention policies. Acts as a single-point liaison between the Company and the Customer for order related communications.

? Responds to customer phone calls, e-mails or other communications professionally and in a timely manner. 

Job Requirements

? 2 years experience working in technical sales, and in a fast paced customer service environment
? Knowledge of Oracle order administration processes a plus.
? Excellent organization, prioritizing and planning skills are required.
? Excellent verbal and written skills are required.


This position includes the opportunity to enroll in Medical, Dental, Vision, Term Life, and Short-Term Disability benefits, as well as a Retirement Plan.  All Colorado Associates are also entitled to accrue and use paid sick and safe leave.  Additional benefits information can be found here:

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