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ResourceMFG | Manufacturing Workforce Specialists

Job Information

Description

ResourceMFG is Now Hiring a Customer Service Representative!

Job Description:

  • Generate standard quotes within 24-48 hours of receipt
  • Build, maintain, and keep prices lists current 
  • Answer phones by 3rd ring and all emails
  • Build accurate specs and inventory items within 24-48 hours
  • Resolve customer problems and elevate issues immediately to an acceptable, timely and appropriate resolution
  • Monitor customer minimum and maximum, open orders, inventory levels, and back orders while alerting customers to changes to deliver in full, on time and in spec
  • Must frequently use independent discretion, judgment and decision making skills to quality and performance standards
  • Serve as liaison with sales, purchasing, design, manufacturing, and shipping
  • Prepare proposals and miscellaneous correspondence
  • Facilitate new item set up including tap-offs, proof approval
  • Maintain customer records
  • Assist with slow moving inventory
  • Expedite material based on customers needs

Pay: $38,000 - $45,000 per Year (DOE)

Schedule: Monday - Friday, 8:00am - 5:00pm

Job Requirements

  • High School diploma/GED
  • Experience in a customer service role preferred
  • Strong organizational skills and ability to prioritize tasks
  • Demonstrated initiative in personal professional development
  • Basic arithmetic including gross profit calculations
  • Attention to detail and accuracy
  • Proficiency in Microsoft Office Suites
  • Ability to communicate effectively in writing, verbally over the phone, and in person
  • Maintain regular and punctual attendance
Apply Now