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ResourceMFG | Manufacturing Workforce Specialists

Job Information

Description

Remedy is looking for a Technical Support Analyst I at our client PAX Technology's in South Jacksonville!

 

Pay: $15 per hour

Shift: Monday - Friday 9:00am - 6:00pm

 

Summary

Contact center focuses primarily on managing our customers with both voice calls, incoming and outgoing phone contact, e-mail and web-based chat. As a fully functional contact center you will assist with customer’s needs.

 

 

Benefits

  • Weekly Pay
  • Temp to Hire Opportunity
  • Free Online Courses with Penn Foster
  • Medical, Dental, & Vision (provided while working as a Remedy employee until you get permanent!)

 

INTERESTED! APPLY TODAY for immediate consideration! Call 904.399.4171 to schedule your interview today! If you have already interviewed with our South Remedy office text us directly at 904.399.4171 with the position title along with your first and last name!

Job Requirements

Job Requirements

  • Serve as the first point of contact for customers seeking technical assistance over the phone or email. 
  • Perform remote troubleshooting and diagnostic techniques and pertinent questions. 
  • Determine the best solution based on the issue and details provided by customers. 
  • Walk the customer through the problem-solving process. 
  • Provide accurate information on products or services. 
  • Record events, problems, and their resolution in zoho. 
  • Follow up and update customer status and information if call back is necessary. 
  • Identify and suggest possible improvements on procedures, upgrades, repairs, new applications, and equipment testing with management approval.
  • Proven experience as a help desk technician or other related customer support role. 
  • Tech savvy with working knowledge of office automation products and databases. 
  • Good understanding of computer systems, mobile devices and other tech products. 
Apply Now