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ResourceMFG | Manufacturing Workforce Specialists

Job Information

Description

  • Provide responsive quality customer service and support at all times, share order status information, inquiries related to shipments, and problem solving.  This critical performance should be done on a daily basis or as needed in a proficient and professional manner.

 

  • Execute and deliver all order management, and purchase-order-upload sheets development when applicable, for all ROW accounts.

 

  • Maintain tracking report for all pending PO’s and CRD’s (cargo-ready date) requests and submit to Account Executive daily for review.

 

  • Strategically manage, generate, and review applicable system driven reports to manage orders from assigned accounts on a daily basis.

 

  • Provide updated customer-requested spreadsheets and/or GP reports in a timely, professional manner. 

 

  • Track and report on inventory for international customers that is produced and stored at factories in China.

 

  • Compose and maintain Direct Import shipping procedures for all ROW accounts.

 

  • Perform other duties as assigned.

Job Requirements

  • 3 years of experience in International Logistics/Traffic planning and/or Customer Service.  College level coursework may be substituted for years of experience, such that an Associate Degree with 3 years of experience, or a Bachelor Degree with 1-2 years of experience would qualify.
  • Excellent skills in PC based applications to include but not limited to Excel, Microsoft Word, Great Plains, SAP. Must have experience with Pivet tables.
  • Internet navigation experience a must
  • Excellent verbal, written and phone communication skills.
  • Excellent organizational and time management skills
  • Ability to work in a fast paced and stressful environment
  • Self-assured and able to work with very little supervision
  • Demonstrates excellent teamwork ability
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