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ResourceMFG | Manufacturing Workforce Specialists

Job Information

Description

ResourceMFG is hiring for a Customer Service Planning Assistant with a client located in Louisville!

1st shift: 7:00 am to 4:00 pm Monday through Friday

Pay: $18.00 to $20.00 per hour depending on experience

  • Responsible for receiving orders via e-mail / phone / fax and enters orders into ERP system
  • Answers incoming calls and/or greets visitors, determines nature of call or visit, handles when appropriate and re-routes when required
  • Resolves product or service problems by clarifying customer’s complaints, root causing the problem and determining the best solution to solve problem
  • Prepares invoices for the shipping department
  • Verifies that the customer information is correct and up to date and maintains customer records
  • Keeps the customer informed regarding the status of their order and relays information regarding any possible delays
  • Responsible for the maintenance of data in the ERP system
  • May need to update plant and storage locations, customer data, customer discounts, pricing, material data, bills of materials, and minimum stocking levels
  • Reviews customer orders and coordinates the activities of operations to ensure that customer orders are fulfilled
  • Title includes customer service since the main responsibilities are entering orders and corresponding with customers
  • In constant communication with order fulfillment, production, and purchasing

Job Requirements

  • Quick learner, position requires learning a lot about their product lines
  • Previous Customer Service experience required
  • Ability to enter data into a computer with high level of accuracy

This position includes the opportunity to enroll in Medical, Dental, Vision, Term Life, and Short-Term Disability benefits, as well as a Retirement Plan. All Colorado Associates are also entitled to accrue and use paid sick and safe leave. Additional benefits information can be found here: https://www.resourcemfg.com/employees/benefits/ 

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