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ResourceMFG | Manufacturing Workforce Specialists

Job Information


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Hour will vary between 7a-7p, M-F, Some Saturdays potentially required

Duties and Responsibilities include but are not limited to the following:

Handle incoming customer contacts including calls with expedience and proficiency within the company standard.
Enter service orders including new customer set up with accuracy and proficiency.
Provide all pertinent information regarding service orders including resolution follow up to service technicians, customers or sales representatives as needed.
Maintain current and accurate customer profiles and/or service maintenance notes.
Develop a strong knowledge of products, policies, procedures and systems.
Proactively promotes products, services and company's value proposition to customers.
Maintains high activity level with current customers and prospects on a daily basis via telephone and email, and other modes of communication as appropriate.





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