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ResourceMFG | Manufacturing Workforce Specialists

Job Information

Description

ResourceMFG Now Hiring In Clinton Pa!

1st 8am-5pm

Provide exceptional customer service to all accounts.
Process customer orders; act as a liaison between the employees of and its customers.
Review, track, and manage all internal activities from order placement through delivery, ensuring
effective communication and customer thrill.
Serve as project manager for new customer launches; manage multiple SKUs, and coordinate with sales
and supply chain to ensure products are delivered on time and within specification.
Process customer invoices and conduct soft collections, as needed.
Maintain and update sales records and customer information within CRM tool; prepare and review
reports as required.
Partner with sales to develop pricing and send customer quotes; ensure accurate pricing.
Partner with sales, supply chain and/or global team to source product; communicate with suppliers to
submit orders, check pricing, item availability, and shipping.
Coordinate with internal stakeholders including sales, supply chain, warehouse and corporate groups to
service the customer and deliver branch metrics.
Conduct wellness calls to understand customer needs and develop actions plans where needed to
improve service level.
Fulfill employee portion of the Values by demonstrating a strong work ethic, teamwork, loyalty,
innovation, productivity and driving profitable results.
Knowledge, Skills, Abilities:

Job Requirements

• Bachelor’s degree or equivalent experience.
• 2+ years in an account support role, with customer centric mindset.
• Demonstrated project management skills.
• Ability to complete tasks and solve problems with limited guidance and direction.
• Demonstrates a strong work ethic and ability to learn.
• Excellent problem solving, decision making, and analytical skills.

 

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