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ResourceMFG | Manufacturing Workforce Specialists

Job Information

Description

BRIEF DESCRIPTION Under the direction of the Service Supervisor the Service Administrator is responsible for ensuring Customer Service responsiveness for all Service-related orders and maintaining our Turn-Around Time frame & Reliability. PRIMARY RESPONSIBILITIES

• Provides an exceptional level of customer service in line with Dytran’s core values

• Routes customer return merchandise authorization (RMA) issues to Engineering and or Sales for technical support as needed.

• Quoting customers and answering phone inquiries.

• Ensures customers are kept up to date with their Job repair status at appropriate intervals.

• Follow up on customer orders and past due orders.

• Maintains customer complaint log.

• Documents and issues the correct Traveler for models received daily, assuring the correct type of Service needed is identified.

• Expedites daily RMA Shipping Agenda.

• Processing all items for Receiving.

• Ensures that quality inspection is completed in a timely manner.

 • Ensures the RMA’s are taken to shipping throughout the day.

• Processes re-grading and or remarking of returned units

• Assists in maintaining B&K RMA logs.

• Performs other duties as assigned.

 

Job Requirements

ADDITIONAL RESPONSIBILITIES • Communicates with calibration technicians and service coordinators as needed

• Prints out BOM and attaches to order in need of repair

• Signs off Stock Requisitions received from Service Tech for parts needing repair to restore unit back to Dytran Manufacturer Spec. • Assures we carry out Expedited Service Orders.

• Ensures work orders and RMA’s are closed within system. KNOWLEDGE AND SKILL REQUIREMENTS • Experienced in Administrative or Logistics based roles.

• Technical background, identifying & resolving problems in an expeditious manner.

• Excellent communication skills both verbal and written.

• Customer service focused.

• Excellent organizational skills and detail oriented.

• Ability to work effectively within a team.

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