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ResourceMFG | Manufacturing Workforce Specialists

Job Information


Medical manufacturing company looking for a Collections Specialist!

Pay: $16.50

Shift: Monday - Friday 9am - 6pm

Job Summary

Responsible for collections activities in the office to include reviewing and analyzing accounts and collecting overdue balances.


• Run and review customer aging on a weekly basis and address delinquencies

• Outbound calls to accounts with past due balances to determine reason for nonpayment

• Maintain detailed account notes and follow up information regarding collection calls and status

• Make suggestions to improve processes that allow customers to pay invoices within terms

• Respond to phone, email, and fax requests from customers for invoice copies, statement copies, proof of deliveries, and other necessary information to allow customers to make payments

• Input customer credit card payments/refunds into the system

• Resolve customer short payments by determining if credits or repayments are required

• Work with appropriate departments to resolve invoice discrepancies related to pricing, tax, or shipping, or duplicate billings 

• Identify unapplied cash payments and submit requests to match up payments and invoices accurately

• Request tax exemption certificates and ensure accounts maintain current exemption status

• Assist in managing shared mailbox with incoming customer requests

• Recognize when accounts should be escalated for non-payment and take appropriate action to resolve balances

• Effectively communicate with Sales Reps when they need to be informed about account status or involved in resolving non-payment issues

Schedule you interview by calling 904.399.4171

Apply Now