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ResourceMFG | Manufacturing Workforce Specialists

Job Information

Description

 

ResourceMFG is seeking candidates for Customer Support Representative in Richmond, KY Potential long-term employment. Apply today!

Manufacturing Salary and Shift Information:

Shift:  8am-4:30pm or 10:30am-7pm

Pay: $11:50

Benefits of Joining the ResourceMFG Team: 

  • Weekly Pay - Every Friday
  • Comprehensive Medical Benefits Available for Your Entire Family 
  • Potential Temp-to-Permanent Position After 500 Hours
  • Paid Training Provided
  • Free Online Education 

Qualifications:

  • High School Diploma or GED
  • Customer service or help desk experience
  • Prior call center experience
  • Ability to multi-task
  • Typing skills of at least 30 WPM
  • Ability to work with other or independently as customer demands dictates

Technical certifications (A+, CCNA, electronics, etc.) a plus but not required

Job Requirements

  • Answering incoming calls from customers
  • Ascertains nature of call and assesses whether it can be handled in place, needs to be escalated, or if further follow-up is required to provide customer with appropriate resolution
  • Accurately process and document each inbound call/email or chat
  • Deliver service and support to end-users via chat, email or voice calls
  • Interact with customers to provide/process information in response to inquiries. Concerns and requests about products and services
  • Develop knowledge of all company products for diagnostics/troubleshooting
  • Provide calm conflict resolution and problem resolution for frustrated customers

 

#rmfgindeed

Apply Now