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ResourceMFG | Manufacturing Workforce Specialists

Job Information


Order Planner

Temp to Hire


Please forward resume to ATTN:Order Planner

Summary: Responsible for routing all outbound freight to assure receipt and delivery as required by schedule and urgency of commitment. 


Principle Duties, Responsibilities, and Authority

  • Develops and maintains a positive business relationship with all customers when communicating the scheduling of appointments and solving of problems when they arise.
  • Responsible to ensure that customer routing requirements are being adhered to, ensuring open relationship between ACCO Brands and our customers.
  • Partner with the associates on the shipping floor to ensure customer requirements are being met and orders are being executed in a timely manner.
  • Maintain accurate up to date statistical and logistics information on each account.
  • Tender shipments to LTL and TL carriers and monitor TL carrier acceptance of shipment tenders in a timely manner.
  • Responsible for communicating any problems associated with customers’ accounts to lead dispatcher and/or customer service
  • Review orders and calls ahead to schedule appointments.
  • Combines orders to make a full load and puts data into the computer.
  • Performs other related duties as may be required.
  • Coordinate with Corporate Transportation to obtain freight rates for unrated shipping lanes.
  • Maintain daily outbound shipment schedule and follow up with carriers not arriving for scheduled appointments.
  • Develop a strong working knowledge of company products, policies, procedures to assure customer satisfaction
  • Report all issues, potential issues, customer satisfaction requests and improvement suggestions upwards through leadership team
  • Meet or exceed individual, department and company goals



Job Requirements

Minimum Requirements: Knowledge, Skills, Abilities:


  • High school diploma or GED required
  • 2+ years’ experience with order planning and scheduling of customer freight required
  • Ability to work in a team environment (multiple people working towards same/similar goal) required
  • Strong working knowledge of PC/Computer Systems including but not limited to Windows and Microsoft Office and Internet required
  • Strong verbal skills and written communication skills required
  • Demonstrate professionalism and dependability required
  • Ability to multi-task and prioritize work required
  • Ability to work independently and with little supervision preferred
  • Working knowledge of user systems Oracle, Access, SAP, SAPTM and AS400 preferred
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