Job Posting

Job Information

Description

Return Merchandise Administrator working for a growing company in South Jacksonville!

Responsible for overall handling of units returned for repair as well as maintaining positive relations with customers utilizing the RMA service.

RESPONSIBILITIES:

• Process, prioritize and monitor all RMAs throughout the return and repair process.
• Oversee RMA Inventory Receiving and Shipping.
• Ensure RMAs are correctly entered into the company inventory.
• Communicate with customers regarding RMA status, shipping information and billing.
• Look up RMA locations on the computer system.
• Inspect returned merchandise, checking for quality and condition of product to determine warranty status.
• Ensure customer satisfaction through handling of RMAs.
• Assists with maintaining and managing a database of all product repairs.
• Adhere to and comply with corporate standards and procedures in handling RMAs.
• Input clear customer account notes in internal computer systems, communicating return reasons, customer feedback and instructions to ensure accurate processing.
• Process customer invoices for out of warranty from completed RMAs.
• Maintain a safe and organized work environment at all times.
• Process, categorize, and answer customer emails and telephone calls, providing high quality service.
• Communicate status and schedule to customers.
• Other tasks as required to meet team goals.

QUALIFICIATIONS

• High School diploma is required, degree in Technical or STEM field a plus.
• 1 - 2 years of prior returns or similar experience.
• Courteous, professional manner, strong customer service skills.
• High level of accuracy and efficiency.
• Ability to read, sort, check, count, and verify numbers.
• Experience with industrial/commercial equipment or parts handling.
• Ability to prepare routine administrative paperwork.
• Data collection and entry skills.
• High level of analytical skills and problem solving.
• Actively support team concepts and effectively communicate with team members.
• Accurately follow directions, both written and verbal.
• Possess excellent communicational skills, verbal, written, and listening.
• Maintain individual productivity and quality standards according to department requirements.
• Ability to work independently, focus and remain on task in a fast-paced environment.
• Knowledge of warehouse operating procedures and protocol.
• Prior experience in a distribution, warehouse, or other inventory handling environment.
• Proficiency in Word, Excel, Email, and other standard MS Office products.