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ResourceMFG | Manufacturing Workforce Specialists

Job Information

Description

Return Merchandise Administrator working for a growing company in South Jacksonville!

Responsible for overall handling of units returned for repair as well as maintaining positive relations with customers utilizing the RMA service.

RESPONSIBILITIES:

  • Process, prioritize and monitor all RMAs throughout the return and repair process.
  • Oversee RMA Inventory Receiving and Shipping.
  • Ensure RMAs are correctly entered into the company inventory.
  • Communicate with customers regarding RMA status, shipping information and billing.
  • Look up RMA locations on the computer system.
  • Inspect returned merchandise, checking for quality and condition of product to determine warranty status.
  • Ensure customer satisfaction through handling of RMAs.
  • Assists with maintaining and managing a database of all product repairs.
  • Adhere to and comply with corporate standards and procedures in handling RMAs.
  • Input clear customer account notes in internal computer systems, communicating return reasons, customer feedback and instructions to ensure accurate processing.
  • Process customer invoices for out of warranty from completed RMAs.
  • Maintain a safe and organized work environment at all times.
  • Process, categorize, and answer customer emails and telephone calls, providing high quality service.
  • Communicate status and schedule to customers.
  • Other tasks as required to meet team goals.

QUALIFICIATIONS

  • High School diploma is required, degree in Technical or STEM field a plus.
  • 1 - 2 years of prior returns or similar experience.
  • Courteous, professional manner, strong customer service skills.
  • High level of accuracy and efficiency.
  • Ability to read, sort, check, count, and verify numbers.
  • Experience with industrial/commercial equipment or parts handling.
  • Ability to prepare routine administrative paperwork.
  • Data collection and entry skills.
  • High level of analytical skills and problem solving.
  • Actively support team concepts and effectively communicate with team members.
  • Accurately follow directions, both written and verbal.
  • Possess excellent communicational skills, verbal, written, and listening.
  • Maintain individual productivity and quality standards according to department requirements.
  • Ability to work independently, focus and remain on task in a fast-paced environment.
  • Knowledge of warehouse operating procedures and protocol.
  • Prior experience in a distribution, warehouse, or other inventory handling environment.
  • Proficiency in Word, Excel, Email, and other standard MS Office products.
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