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ResourceMFG | Manufacturing Workforce Specialists

Job Information

Description

 

Receive, process, and track assigned orders through to scheduling. Consult with various internal departments to ensure order completeness, on-time delivery and accurate invoicing.

 

Communicate significant information regarding customer accounts/orders to appropriate internal departments including ensuring Sales Representatives are informed of pertinent activity regarding individual accounts.

 

Coordinate customer requests for product specifications, availability, shipping, quotations and estimates, samples.

 

Serve as a link between the customer and the design, sales and production teams to meet customer requirements including scheduling production, securing delivery dates, addressing order changes, and resolving complaints.

 

Maintain customer files.

 

Investigate and resolve customer complaints including billing issues and escalates to manager or appropriate internal departments when needed.

 

Manage on-hand inventory levels and reconcile to customer orders, forecast and just in time schedules.

 

Job Requirements

Education equivalent to high school diploma required. Associates Degree preferred 

Two (2) years’ previous work experience in a customer service role with experience handling customer orders on an order entry system, and maintaining / building strong positive customer business relationships.

Strong working knowledge of computer systems including experience with experience with Microsoft Word, Excel, and Outlook. You will be tested on these skills prior to resume being sent. 

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