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ResourceMFG | Manufacturing Workforce Specialists

Job Information

Description

Company Overview: ResourceMFG partners with a privately held hot tub manufacturer currently located in Arlington. The Company has been in business for over 40 years and has an outstanding reputation with its customers for building a quality product. This position is responsible for providing effective and consistent support to the Administrative, Sales & Service Team, Customers, & Dealers.

Title: Customer Service / Support Assistant

Location: Arlington, WA

Shift: 7:30AM-4:00PM M-F

Start day: Monday 02/01

Pay: $18-$19 (depending on experience)

Duties:

  • Answering and directing phone calls and emails.
  • Scheduling independent service techs.
  • Maintaining customer relations database.
  • Interacting with customers and Company staff to handle a variety of post-sales service functions.
  • Retain up to date knowledge of company products.
  • Proactively contact customers on a regular basis to determine customer satisfaction.
  • Work closely with internal resources on escalation and resolution processes for critical customer issues. Follows and/or implements special instructions for escalated customers.
  • Take ownership of customer issues by solving problems with an empathetic approach and a sense of urgency, while exercising sound judgement.
  • Additional duties as required. 

We look forward to your application!

Job Requirements

Qualifications:

  • Excellent verbal and written communication skills, able to tactfully relay negative information.
  • Proficient in MS Office suite.
  • Experience using retail link and/or vendor/dealer portal experience a plus (Zoho, Shopify, Shipping Easy).
  • Associate Degree preferred, but not required.

Preferred Skills:

  • Thrives in a small team environment and is willing to help out with duties outside the scope of core job.
  • Must be detailed oriented.
  • Completes daily tasks within established timelines and hits performance metrics with minimal direction from management.
  • Demonstrated flexibility and ability to multi-task.
  • Organized, proactive and able to build relationships as a team player.
  • Takes initiative to continuously evolve, build on product knowledge and provide actionable feedback from customer insights.
  • Able to effectively utilize critical thinking to troubleshoot incidents.
  • Clear and effective written and verbal communication.
  • Strong interpersonal skills.
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