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ResourceMFG | Manufacturing Workforce Specialists

Job Information


*Compensation commensurate with experience* ($18+)

We are in search of a Customer Service Representative for our Manufacturing plant in Kent, WA. The ideal candidate will be someone who is customer-focused, very responsive, action oriented, and has experience in all clerical functions. This role is customer facing which requires the candidate to have a high level of professionalism in how they handle client and vendor interactions.

Key Responsibilities:

  • Maintain a positive and respectful work environment with co-workers, customers, vendors, and managers.
  • Responsible for responding to incoming/outgoing phone calls, pre-and post-delivery calls, and emails.
  • Responsible for entering orders, calculating charges, preparing paperwork, process payments, making changes to customers’
    accounts, handling returns, resolving complaints, and maintaining detailed records of actions taken.
  • Produce daily production/shipping schedules, targeting optimization of ERP production planning and customer service levels.
  • Maintain accurate transaction records: Processing, printing, and posting EOB reports for account purposes.
  • Organize files in chronological, alphabetical, and numerical order.
  • Generate weekly and monthly reports for Key Performance Indicators.
  • Responsible for monitoring customer satisfaction levels and interacting with customers through email, phone, etc.
  • Responsible for learning procedural, policy, and system enhancements and adapting to changes as they occur.
  • Responsible for quality assurance/audit of work duties.
  • Responsible for orderliness and housekeeping in work area.
  • Additional duties as assigned.

Job Requirements

Required Knowledge, Skills and Abilities

  • Ability to communicate clearly and concisely, both orally and in writing
  • Ability to work independently
  • Ability to read, write and understand polices, guidelines, specifications and safety standards
  • Ability to work in elevated areas with ladders, roofs, lights
  • Basic math skills
  • Attention to detail
  • Ability to plan and prioritize workload
  • Ability to work in accordance with quality, safety, and sanitation standards, policies and guidelines
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