Strategic Workforce Partnership Improves Bottom Line

To improve staff utilization, The VIP+ team established an online order requisition system that allowed supervisors to easily communicate their known staffing needs. They also developed a “rotating” on-call list for unplanned absences, along with installing time-keeping equipment on the floor for workers to clock in and out when they transitioned from one line to another. Finally, they created a cross-training strategy to ensure workers were placed in positions suited to their skill sets.

To keep our client one step ahead of competitors, the VIP+ team analyzed local labor supply and demand, competitive wages and benefits in real-time as well as reporting on all recruitment sources, which included database networking, grassroots and community outreach, job fairs, associate referrals, social media campaigns and optimized job board advertising. Finally, they standardized processes for requisition, fulfillment and onboarding, managed across all sub-contracted partners.

To enhance employee engagement, the VIP+ team created new hire orientation that included purpose training, engaging workers in the client culture as well as produced a customized orientation video that showcased the client’s leaders, vision and culture. They also incorporated client supervisors into an ambassadorship program, enhancing the orientation experience along with providing ongoing performance coaching and feedback sessions, emphasizing pathways to direct employment opportunities. Finally, the team instilled recognition, team building and communication to ensure a strong sense of belonging.

The VIP+ program created measurable controls on cost and quality, transitioning contingent labor management from an administrative burden to a competitive advantage.