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Increasing Customer and Associate Trust and Satisfaction
The Client
One of the first companies to successfully build, launch, and scale online brands in the fast-fashion footwear category. Their exceptional growth is fueled by their ability to incubate new brands, extend product lines, expand internationally, and pioneer innovation in omnichannel commerce.
The Need
Just prior to the onset of the COVID-19 pandemic, TechStyle had a backlog of returns from across the nation. They were also faced with an 18-month deadline to vacate their site to move to another location. TechStyle outsourced the entire project to ResourceMFG including hiring staff and leadership, arranging daily scheduling of carriers, and overseeing safety and quality.
- Fulfillment orders were suffering because of low employee recruitment and high turnover rates in one of TechStyle’s three buildings.
- Their current staffing partner was only filling 25–30 of the targeted weekly positions when TechStyle needed up to 80 positions filled per week.
- TechStyle was experiencing a reduction in recruitment, employee performance, and overall job satisfaction. In turn, customer satisfaction was also waning.
- TechStyle needed a staffing partner to provide an on-site support structure and detailed data to help maintain positions, reduce turnover rates, and increase customer satisfaction.
